REFUND & CANCELLATION POLICY

1. Refund & Replacement Eligibility

We accept refund or replacement requests only for damaged, defective, or incorrect products.

2. Reporting Window & Proof Requirement

Customers must provide clear photos/videos of the product and packaging as proof when raising a request.

3. Custom & Personalized Stickers

Custom, personalized, or made-to-order stickers are not eligible for refunds or returns unless the product is damaged or incorrectly delivered.

4. Non-Refundable Situations

• Products that have been used, altered, or damaged after delivery may not be eligible for a refund.
• Refunds will not be provided for change of mind, incorrect size/design selection, or incorrect information provided by the customer.
• Shipping charges may be non-refundable unless the issue was caused by an error on our part.

5. Refund Processing Timelines & Methods

Once the request is approved, the refund will be processed to the original payment method, subject to the applicable return-to-origin policy below.

• Refund processing time may take 5–7 business days, depending on the payment provider or bank.
• Operational Note for Cash on Delivery (COD) Orders: Because COD payments are collected in cash upon delivery, refunds for eligible COD claims are coordinated directly via customer-provided UPI or bank transfer upon inspection.
• (Note: CHIPAKK does not maintain an internal store credit or wallet balance system. All refunds return via the applicable financial method).

6. Cancellation Policy

• Custom orders cannot be changed or cancelled once production begins.
• For standard orders, cancellation requests must be received prior to printing and fulfillment dispatch.

7. Return-to-Origin (RTO) and Failed Deliveries

Our delivery partners will make up to 3 attempts to deliver your package. If the order still cannot be delivered, it will be marked as RTO (Return to Origin).

• For prepaid orders returned as RTO, once we receive the returned parcel at our facility, a refund will be processed to your original payment method.
• Cash on Delivery (COD) orders returned as RTO are cancelled upon receipt.